Cancellation and Returns
We assure you that all products sold on Dermawear are brand new and 100% genuine.
Possible resolution could be replacement or exchange, backed by the 10 day replacement guarantee for all products on Dermawear.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
*Note: In case of shipping address outside India, the customer will need to pay full shipping charges whatever will be applicable.
- We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email.
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit.
- Mention the return id on the package so that we can acknowledge your return.
- Also note down the courier tracking id for any future reference.
Refund/replacement will be initiated as soon as we receive the product from you in fit for resale condition.
The replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately.
What items can I exchange?
Please study the size chart and make sure it is the right size for you before making the purchase. Used garments will not be exchanged for reason of size mismatch.
I have changed my mind and would like to retain the product. What do I do?
Can I return part of my order?
When are returns not possible?
- Return request is made outside the specified time frame.
- Product is damaged because of use or Product is not in the same condition as you received it.
- Products with tampered or missing serial numbers.
- Items that are returned without original packaging, freebies or accessories.
What is Dermawear’s replacement guarantee?
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
When are refunds provided?
Refunds are issued only when Dermawear cannot provide replacement.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order contact our customer support team.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
- The item is being shipped together with another order of yours.
- The item is non-refundable (e.g. E-gift vouchers).
In any of the above cases, you can get in touch with our customer support for more information.
If the order status shows the item(s) in your order as 'shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Dermawear.
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Dermawear's wallet - If you choose this option, the amount will be added to your Dermawear’s wallet in the 'store credit' component.
Back to source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Dermawear will complete the cancellation and initiate the refund, depending on your preference.